AcornPay allows your service to accept online payments from parents through AcornCloud - automatically assigning payments to the child’s account and streamlining your monthly finance recon. This guide walks you through setting up your Stripe account, connecting it to AcornPay, and submitting your service details for approval.
Start the AcornPay SetupMake sure you are logged into AcornCloud as a Manager
Go to acorncloud.app/acornpay
Click Continue With Stripe
Enter your email address
Set up your Stripe account password
Choose your preferred authentication method
In this walkthrough we use the phone option
Enter your phone number
Click Send Text
Enter the authentication code
Stripe will provide a backup authentication code. This code can be used to recover your account if you forget your password or lose access it to somewhere along the way.
We recommend:
Downloading it
Saving it somewhere secure
Enter Your Service DetailsFill in your service details:
Legal business name
Company number
VAT number
Service address
Phone number
Website
Note:
If your service doesn’t have a website, you can use a Facebook or Instagram page link. Depending on the category your service falls under, the steps in the wizard might be slightly different in terms of documents and information required, just enter out the forms as accurately as you can.
This section should ideally be completed by someone authorised to sign on behalf of the service.
If the person completing the form can confirm all required declarations, the approval process is usually much faster.
Otherwise Stripe may request additional documentation from the service owner or board.
Add Your Bank AccountEnter the bank account details where payments from parents will be deposited.
Set Public Payment DetailsFill in the details that will appear on:
Parent payment receipts
Invoices
Bank statements
You can also:
Add a phone number for finance enquiries
Or toggle off displaying a phone number on receipts
Stripe Climate Contribution (Optional)Stripe may offer participation in their Climate Commitment program.
This is completely optional.
To opt out:
Scroll down
Click No thanks
Review & SubmitStripe will now display a summary screen.
Here you can:
Review all submitted information
Add in anything flagged as missing
Click Edit if changes are needed
When you're happy everything is correct:
Click Agree and Submit
Your Stripe account application will now be sent for approval.
Stripe Approval ProcessApproval may take a few minutes or several hours.
If your AcornPay screen doesn’t update immediately, this is normal while Stripe processes the application.
Sometimes Stripe may request additional documents before approving the account.
Check Your Stripe DashboardLog into your Stripe account at:
If anything is required, you’ll see a notification banner at the top of your Stripe dashboard.
Click View Task to see what information is still needed.
Add the Required InformationIf a section shows Past Due, click: Add Information
Stripe will guide you through the required fields.
For example, you may be asked to upload business identification documents.
When prompted for your service type, most childcare services should select:
In-Person Services
Submit the Additional DetailsOnce the required information has been added, Stripe will continue reviewing your application.
Stripe will notify you once the account has been approved and activated.
