The Outstanding Balances view helps you quickly identify which children still owe fees after invoices have been posted and payments allocated.
You can then email balance statements directly to parents and review a log of all reminders sent.
Accessing Outstanding BalancesGo to Finance → Billing from the left-hand menu.
By default, children are listed alphabetically — so balances may appear mixed.
Sorting by Current BalanceUse the Sort By dropdown at the top centre of the screen.
Select Current Balance.
Children with outstanding balances will appear at the top (highest to lowest).
Children with credit balances will appear at the bottom.
Sending Reminder EmailsNext to the child’s balance on the right, click the envelope icon (Email Statement Balance to Parents).
A pop-up will appear with a pre-generated email to send.
On the left, you’ll see the parents linked to the child’s account.
Use the toggles to choose which parent(s) should receive the message.
Once ready, click Send Email.
Viewing the Email LogClick the clock icon next to the envelope to open the Email Log.
Here you’ll see:
Date and time the email was sent
Amount owed at the time
Recipient
Sender
Best Practice TipsSort by Current Balance after each invoicing cycle to stay on top of arrears.
Send reminder emails to all relevant guardians (toggle both parents where applicable).
Related Articles💰 How to Run Invoices
Learn how to run weekly or monthly invoices in AcornCloud, understand 4- vs 5-week months, and post invoices to child accounts.
💳 Bulk Add Payments
Record multiple child payments at once, split payments between siblings, and keep totals matched with your bank statement.
Using the Payment Import Template
Import payments directly from your bank statement using AcornCloud’s Import Template. Supports automatic matching by Child ID or manual matching by name.