🔐 Logging In to AcornCloud (Staff & Managers)

All staff and managers use the same AcornCloud login. What you see after signing in depends on your staff role — managers will have full access to the dashboard and Room Lounge, while other staff will see only the tools they’ve been assigned.

1. Go to the Login Page

• Visit acorncloud.app/login.

• Enter your work email address and password, then tap Log In.

The AcornCloud login page where staff and managers sign in with their credentials.

Note: This login is for staff and managers only.
Parents have their own login area in the Parent Portal Help Centre.

2. What Happens After You Log In

Once signed in, what you see depends on your staff role permissions:

• Managers: Access the full dashboard, including finance, compliance, scheduling, and applications. You’ll also have the option to open the Room Lounge.

• Staff: Access the main portal with the tools relevant to your role — such as viewing reports, checking schedules, applying for leave, or updating personal information.

The Room Lounge (used for logging attendance, activities, etc.) can only be accessed through a manager’s portal at the service, usually on the room tablet.

3. Reset Your Password (if needed)

• Tap Forgot Password? below the login button.

• On the next page, enter your work email address and tap Send Reset Link.

• Check your inbox for an email titled “Forgot Password Verification Mail.”

The password reset email with the Set a New Password button.

Didn’t get the reset email?
• Check your Spam or Junk folder.
• Make sure you entered the same email linked to your AcornCloud account.
• If it still doesn’t arrive, ask your manager to confirm your staff account is active.

4. Set a New Password

• Tap Set a New Password from the email.

• You’ll be directed to a secure page in your browser.

• Enter and confirm your new password, then tap Save.

• Return to acorncloud.app/login to sign in again.

Best Practice Tips

• Bookmark acorncloud.app/login for quick access.

• Passwords are case-sensitive — double-check for spaces or capital letters.

• Only managers can open the Room Lounge; room staff will access it through the service tablet.

• Always log out when sharing a device to protect your account and child data.

And that’s it! You’re now logged in to AcornCloud — ready to access your dashboard, manage your profile, or (if you’re a manager) open the Room Lounge to start your day.

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