Learn how to manage staff permissions and access in AcornCloud — create and edit roles, assign them to staff, and control which branches and rooms each team member can access.
Open the Management LoungeFrom the main dashboard, tap your Service Name at the top-right corner.
Select Management Lounge from the dropdown menu.
Edit an Existing Staff RoleIn the Management Lounge, tap on a Staff Role from the list to review or update its permissions.
Customise Role PermissionsOn the Manage Role Permissions screen, use the dropdown menus to add or remove permissions for this role.
When you’re happy with the setup, tap Update Role at the top-right to save your changes.
Create a New Staff RoleBack in the Management Lounge, tap + Add New Role to create a brand-new role.
Add a Role Name and Description, then choose which permissions this role should include.
Tap Add Role to save.
Update a Staff Member’s AccessFrom the Management Lounge, tap on a staff member’s name to edit their role and access.
In the Update Staff Access popup:
Use the Staff Role dropdown to assign a new role.
Tick the All Branch Management checkbox if the staff member should have access to all branches.
Assign Room AccessStill in the Update Staff Access popup, select the Rooms this staff member needs to access from the dropdown list. This allows the staff member to enter that room from the Room Lounge.
Save Access SettingsOnce you’ve assigned their role and room access, tap Update Access to save your changes.
Manage Branch and Playground AccessBack in the Management Lounge, use the toggles beside each staff member’s name to:
Grant or remove branch access
Allow or restrict access to the Testing Playground
Best Practice TipsReview staff roles regularly to ensure each team member has the right access level.
Limit All Branch Management access to staff who work on those premises only.
Keep room permissions updated to prevent access issues during daily check-ins.
