Manage authorised collectors for children in your service. Add new collectors, update contact details, or archive collectors to ensure children are only collected by approved adults.
Open the Child’s ProfileFrom the menu on the left, go to Directory → Children
Search for and select the child you want to update
Go to the Family TabAt the top of the child’s profile, tap the Family tab
The “Related Collectors“ section at the bottom is where collectors are managed
Add a New CollectorClick the + Add Another button
Fill in the collector’s details (name, contact info, relationship, etc.)
Tap Assign Collector to save
The collector is now authorised to collect the child.
Update or Archive a CollectorUse the Edit button to update a collector’s details
Use the toggle under the Archived column to archive a collector who should no longer collect the child
Archived collectors remain on record but are no longer active.
Good to KnowParents can also add collectors from the Parent Portal
Any changes made here update instantly across the system
Archived collectors can be re-enabled at any time if needed
Related Articles🧑🤝🧑 Adding Collectors from the Parent App
Collectors are the trusted people you authorize to pick up your child. You can easily manage who’s on this list from the Parent App.
🧒 Checking Children In and Out
Room staff can quickly check children in and out each day from the Room Lounge.
