👨‍👩‍👧 Updating Parent Details

Need to update a parent’s contact details, address, or role? This guide shows managers how to find a parent profile, edit their information, and save changes directly from the Children Directory in AcornCloud.

1. Open the Children Directory

• From the left-hand menu, go to Directory → Children.

• Here you’ll see a full list of all children in your service.

• Parents linked to each child appear in the right-hand column of the list.

2. Select a Parent

• Tap the name of the parent whose details you want to update.

• A drawer will open on the right-hand side, showing their current information.

3. Edit the Parent’s Details

• Click the edit (pen) icon at the top-right of the parent’s info drawer.

• A pop-up will appear with editable fields for:

  • Phone number

  • Place of work

  • Home address

  • Parent role (e.g., Mother, Father, Guardian)

To update a parent’s email address, simply tap on the email shown in the drawer. This will open a pop-up form where you can edit and save the new email details.

4. Save Your Changes

• Once you’ve made your updates, tap Update Parent at the bottom of the pop-up.

• The parent’s new information will now be saved automatically.

Adding a second parent to a child’s profile:

• Go to Directory → Families
• Click “+ New Parent” (top right)
• Enter the parent’s details
• In the “Family” dropdown, select the child’s family to link them

Best Practice

• Always confirm changes with the parent before updating their details.

• Double-check spelling and email addresses to avoid login or communication issues.

• If both parents’ details need updating, repeat the process for each profile.

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